Returns & Refunds

You are welcome to return your unwanted items within 14 days of receiving your order. Please note, this means we must have your order returned back to us within this timeframe. Any orders received back after this period will be ineligible for a refund, and the refund will be rejected.

Please allow 10 working days for refunds to be processed once they have reached our warehouse. This may take longer during busy periods.

Please note, exclusions apply to some items such as hats and homeware blankets. These items are non-returnable.

RETURNS TERMS & GUIDELINES

• Fill out the returns form enclosed within your parcel. If you have lost this, please provide a note with your full name and order number. No form or note may result in your return not being processed
• Ensure items still have our branded tag attached. Removing, damaging or tampering with the swing tag will result in your refund being rejected
• Ensure all returned items are in their original unworn condition, as you received them
• If you return more than 6 items, a 10% handling fee will be deducted from the total cost of the items returned. This also applies to multiple orders placed across the returns window
• The cost of the return is your responsibility. We advise using a trackable service to return your order, as refunds cannot be issued for parcels that do not successfully come back to us, or are damaged in transit. We advise using Royal Mail 2nd Class Signed, please ensure you keep note of the tracking number

Failure to comply with the returns guidelines will result in a rejection of your refund and you will be invoiced to have the goods returned to you.

Please note: If you select our next day express shipping service and return your whole order, you will only be refunded the standard shipping rate.

Once your refund is processed, funds may take up to 5-7 working days to appear in your account, depending on your payment method and bank provider. Please allow extra time for refunds to be processed during busy periods.

PARCELS RETURNED TO SENDER

Please note, if your order is being returned to sender due to one of the following reasons - you will not receive your original shipping costs. An additional 'return to sender charge' of £4.50 will also be deducted from the total refund amount. This is a carrier charge for the parcels return journey. We are not responsible for charges incurred as a mistake by the recipient.

- Undelivered items that have not been collected, nor a redelivery arranged within the 18-day holding period 

- Incorrect/incomplete address 

- Recipient no longer at address

- Recipient refused

A refund will be issued within 10 days from receiving the parcel back to our warehouse.

You are welcome to return your unwanted items within 21 days of receiving your order. Please note, this means we must have your order returned back to us within this timeframe. Any orders received back after this period will be ineligible for a refund, and the refund will be rejected.

Please allow 10 working days for refunds to be processed once they have reached our warehouse. This may take longer during busy periods.

Please note, exclusions apply to some items such as hats and homeware blankets. These items are non-returnable.

RETURNS TERMS & GUIDELINES

• Fill out the returns form enclosed within your parcel. If you have lost this, please provide a note with your full name and order number. No form or note may result in your return not being processed
• Ensure items still have our branded tag attached. Removing, damaging or tampering with the swing tag will result in your refund being rejected
• Ensure all returned items are in their original unworn condition, as you received them
• If you return more than 6 items, a 10% handling fee will be deducted from the total cost of the items returned. This also applies to multiple orders placed across the returns window
• The cost of your return is your sole responsibility, and you will not receive your original shipping costs. We advise using a trackable service to return your order, as refunds cannot be issued for parcels that do not successfully come back to us, or are damaged in transit

Failure to comply with the returns guidelines will result in a rejection of your refund and you will be invoiced to have the goods returned to you.

Once your refund is processed, funds may take up to 5-7 working days to appear in your account, depending on your payment method and bank provider. Please allow extra time for refunds to be processed during busy periods.

PARCELS RETURNED TO SENDER

For parcels that are being returned to sender for the following reasons, please note you will not receive your original shipping cost in the refund amount:

- Parcels rejected due to custom fees

- Undelivered items that have not been collected

- Incorrect/incomplete address 

- Recipient no longer at address 

- Recipient refused

A refund will be issued within 10 days from receiving the parcel back to our warehouse.

If your order is returned for any of the reasons listed above and you would like it re-shipped, an additional shipping fee will apply. Unfortunately, parcels cannot be redirected and must be sent out again as a new shipment.

We have extended our Returns Policy over the Christmas period for both UK and International customers.

All orders placed throughout December have 30 days to return your order. For example, if you receive your order on 15th December 2025, we must have your return back to us by 15th January 2026. For orders placed before or after December, please refer to our standard Returns Policy.

Please note, this means we must have your order returned back to us within this timeframe. Any orders received back after this period will be ineligible for a refund, and the refund will be rejected.

Please allow 10 working days for refunds to be processed once they have reached our warehouse. This may take longer during busy periods.

Please note, exclusions apply to some items such as hats and homeware blankets. These items are non-returnable.

RETURNS TERMS & GUIDELINES

• Fill out the returns form enclosed within your parcel. If you have lost this, please provide a note with your full name and order number. No form or note may result in your return not being processed
• Ensure items still have our branded tag attached. Removing, damaging or tampering with the swing tag will result in your refund being rejected
• Ensure all returned items are in their original unworn condition, as you received them
• If you return more than 6 items from your order, a 7.5% handling fee will be deducted from the total cost of the items returned
• The cost of your return is your sole responsibility, and you will not receive your original shipping costs. We advise using a trackable service to return your order, as refunds cannot be issued for parcels that do not successfully come back to us, or are damaged in transit

Failure to comply with the terms and guidelines will result in a rejection of your refund.

Once your refund is processed, funds may take up to 5-7 working days to appear in your account, depending on your payment method and bank provider. Please allow extra time for refunds to be processed during busy periods.

PARCELS RETURNED TO SENDER

For parcels that are being returned to sender for the following reasons, please note you will not receive your original shipping cost in the refund amount:

- Parcels rejected due to custom fees

- Undelivered items that have not been collected

- Incorrect/incomplete address 

- Recipient no longer at address 

- Recipient refused

We are not responsible for charges incurred as a mistake by the recipient. Any additional fees applied will also be deducted. A refund will be issued within 10 days from receiving the parcel back to our warehouse.