Yes, everything we source is vintage or secondhand and therefore been previously worn. It is within our best interest to sell our products as honestly as we can. Therefore, anything with defects will be photographed/stated in the item description.

As all items are unique and one of one, it is unlikely we will restock items unless they have been returned.

We are always sourcing similar styles and drop new items daily. Sign up to our newsletter to be the first to hear about new arrivals.

If you wish to add an item to your basket, click the 'Add to Cart' tab on the product listing. Once you are ready to check out, go to your basket and click the 'Check Out' button. Enter your shipping information and select the desired postage method. Here, you will be asked for your payment details and your order will be placed.

1. Add the items you want to purchase to your cart.

2. Viewing your basket, proceed to 'check out'.

3. After entering the code in the box, the discount will be applied to the order.

We accept all major Credit and Debit cards. As well as PayPal, Apple Pay, Shop Pay and Google Pay.

We cannot amend an order once it has been placed. If you have entered your information incorrectly, we advise contacting us as soon as possible via sales@northworkshop.co.uk.

For address changes, a signed form will be required to amend your shipping details.

If you wish to cancel your order, please request a cancellation via email. We can only cancel orders if they have not been put through our shipping system.

You will receive tracking information to the email provided on your order details. We advise keeping check on your tracking to ensure you are aware of your parcels journey. If you have not received this email, please check your spam folder or email us via sales@northworkshop.co.uk

Both UK and International customers can track your orders via the Royal Mail tracking website here.

For a list of Royal Mail's International delivery partners, please see here.

We offer delivery to almost every country. Shipping will be calculated at the checkout once your delivery details have been input.

Shipping will vary based on your location and shipping method. Please see here for more information.

All orders are dispatched within 1-2 working days after payment confirmation. Shipping times may take longer during busy periods. 

You will receive tracking information to the email provided on your order. Please keep check on this so that you are aware of your parcels journey.

We cannot amend address details once your order has been placed. Our team work through orders quickly to ensure a speedy delivery timeframe. If you have entered the wrong address, it is advised to reach out to sales@northworkshop.co.uk, providing your name and order number. A form will be provided in order to amend your shipping details.

If you wish to cancel your order, please request a cancellation via email. We can only cancel orders if they have not been put through our shipping system.

We are based in the UK, if you are purchasing overseas your order may be subject to duties/taxes. Please note, as the customer you are responsible for these.

You should be contacted by the relevant customs authorities in your country to pay these charges. If you have not been contacted within 4 working days of your parcel reaching customs, it is advised to contact them with your tracking number and proof of identification.

If you are to reject the parcel in your recipient country due to custom fees, or do not collect your parcel, you will only be refunded for your item costs upon return, and not your shipping costs. Any charges incurred on rejected or unclaimed parcels will also be deducted from the total refund amount. 

If you are having issues with your order, please contact us via sales@northworkshop.co.uk and state your name and order number.

Please note, if your order is being returned to sender due to one of the following reasons - you will not receive your original shipping costs. An additional 'return to sender charge' of £4.50 will also be deducted from the total refund amount. This is a carrier charge for the parcels return journey. We are not responsible for charges incurred as a mistake by the recipient.

- Undelivered items that have not been collected, nor a redelivery arranged within the 18-day holding period 

- Incorrect/incomplete address 

- Recipient no longer at address

- Recipient refused

If you are having issues with your order, please contact us via sales@northworkshop.co.uk and state your name and order number.

If your parcel has been handed to the overseas courier and you are having issues, we advise contacting them with your tracking reference. A list of Royal Mail's International handover partners can be seen here.

Please ensure that you pay your customs duties on time. You should be contacted by the relevant customs authorities in your country to pay these charges. If you have not been contacted within 4 working days of your parcel reaching customs, it is advised to contact them with your tracking number and proof of identification.

If you are to reject the parcel in your recipient country due to custom fees, or do not collect your parcel, you will only be refunded for your item costs upon return, and not your shipping costs. Any charges incurred on rejected or unclaimed parcels will also be deducted from the total refund amount. 

If your parcel is being held at a local parcel shop or depot, it is advised to collect as soon as possible to avoid packages being returned to sender. Courier companies can only hold packages for a certain storage time before they mark the package as 'not claimed'.

For parcels that are being returned to sender for the following reasons, please note you will not receive your original shipping cost in the refund amount:

- Parcels rejected due to custom fees

- Undelivered items that have not been collected

- Incorrect/incomplete address 

- Recipient no longer at address 

- Recipient refused

We are not responsible for charges incurred as a mistake by the recipient.

Yes, items can be returned for a full refund within 14 days (UK orders) and 21 days (International orders).

Please ensure you follow our returns guidelines. For more information on refunds, please see here. Please allow 7 days for us to process your refund once it has reached out warehouse.

With the nature of vintage, all items have been previously worn. However, we always try to state/photograph any significant defects in the item description. Please bear in mind that defects to the inside of an item, or tiny nicks/marks that may be missed during the photography stage do not count as significant damage. 

If you have an item in question, please firstly check back the product listing you purchased. If the damage is significant and not stated, please contact us immediately via sales@northworkshop.co.uk with your name, order number and photographs of the damage.

Much of our stock dates back decades and we are always sourcing pieces with unique characteristics achieved with time and wear. With our range of vintage workwear and Levi's, we deliberately source pieces that are distressed and in our opinion, beautifully aged. These imperfections are what makes our stock unique and reinforces each item being one of one. 

We will not accept any requests that we cover a return shipping cost on items that are intended to have distressed characteristics.

Due to the nature of second-hand clothing, there are clear discrepancies in sizing. This is because of many reasons, which include but are not limited to: washing, shrinking/stretching and variations of styles throughout different eras. For example, a size medium from the 1980's will fit differently to a size medium from the 1990's. Sizes typically also vary between different brand labels, for example a Screen Stars large tag may differ slightly to a Jerzees large tag.

We will always state what the products actual 'size label states', as well as our 'recommended size'. This is particularly apparent with our range of vintage trousers, especially Levi's jeans, whereby the fit has changed over time and the badge is therefore not accurate to the actual measurements. 

Please note that vintage sizing is subjective and we therefore cannot be held accountable for the size we list our products as. We strongly advise that you use our product measurements provided on each product listing. Please note that all measurements are taken when the item is laid on a flat surface and are there as a guide for customers. We cannot be held accountable for minor discrepancies in measurements.