+ Are all your products sold vintage?

Everything we source is vintage. This means it is second-hand and has been previously worn before. It is within our best intentions to source vintage clothing in top condition. Anything with minor damage will always be stated in the product description.

 

Why buy vintage products?

Buying vintage clothing helps to reduce the amount of clothing going to landfill each year. According to ClothingAid, around 350,000 tonnes of clothing go to waste each year in the UK alone. It is our main focus to extend the life of second-hand clothing in order to significantly reduce the carbon, water and waste footprints that clothing has on the environment. By purchasing our vintage products, we are achieving these goals together.

 

If a product has sold out, will it come back in stock?

All vintage items are 1/1. We are always searching for the best vintage product, however we cannot guarantee that we can get specific pieces, sizes or colours back in stock. We recommend checking our website daily, or signing up to our newsletter in order to catch the latest drops first. 

 

+ How do I place an order?

If you wish to add an item to your basket, click the 'Add to Cart' tab on the product listing. Once you are ready to check out, go to your basket and click the 'Check Out' button. Enter your shipping information and select the desired postage method. Here, you will be asked for your payment details and your order will be placed.

 

+ Which payment methods do you accept?

We accept all major Credit and Debit cards, as well as PayPal and Apple Pay. 

 

+ How much does shipping cost?

 

UNITED KINGDOM SHIPPING OPTIONS

Royal Mail 48 Hour (3-4 Working Days) - £2.99

Royal Mail 24 Hour (1-2 Working Days) - £4.99

Free Shipping (Royal Mail Tracked) on all orders above £50

 

EUROPEAN SHIPPING

International Economy Tracked (7-14 Working Days) - £9.99

DPD Tracked (up to 5 Working Days) *DDP - Delivery Duties Paid £14

Free on all orders above £200

 

SWITZERLAND SHIPPING

International Economy Tracked (7-14 Working Days) - £14

Free Shipping on all orders above £200

 

NORWAY SHIPPING

International Economy Tracked (7-14 Working Days) - £14

Free Shipping on all orders above £200

 

REST OF WORLD SHIPPING

International Economy Tracked (7-14 Working Days) - £14

Free Shipping on all orders above £200

 

All orders are despatched within 1-2 working days after payment confirmation.

 

PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will endeavour to update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer back to your tracking number for further info.

If you have any questions around shipping please email: sales@northworkshop.co.uk 

Opening Hours: Monday-Friday 9am - 5pm.

 

+ When will my item be dispatched? 

All orders are despatched within 1-2 working days after payment confirmation.

 

+ Can I return an item?

*Please read below to ensure you comply with our returns policy. Failure to comply may result in your refund being rejected.

You can return your unwanted items for a full refund within 14 days of receiving your order (21 days for international orders). Please note, this means we must have your order returned back to us and in our possession, within 14 days of you receiving your parcel (21 days for international). Any orders received back after this 14 or 21 day period will be ineligible for a refund, and you will be invoiced in order to have the goods returned to you.

*All items must be returned in their original, unworn condition, with our tags still attached. Please provide the original invoice and fill out the returns form in your parcel.

The cost of your return is your sole responsibility, therefore please ensure you use an insured and trackable service.  We are not responsible for any lost or damaged parcels and can only refund orders that successfully reach us. Late returns will also be rejected.

For International orders, any duties/taxes must be paid on your behalf. We cover these for your parcel to reach you, so returns must be covered by yourself. Any duties/taxes not paid prior to reaching us will be deducted from your refund amount.

All refunds will be issued within 7 days of reaching us. Funds may take up to 10 working days to appear in your account. Please allow extra time for refunds to be issued during busy periods.

 

+ Can I amend my order?

Once your order is placed you cannot amend your order. Unfortunately, your address cannot be changed once the order has been placed. If you have entered your address incorrectly, you will need to email via our contact form or to sales@northworkshop.co.uk to cancel your order immediately. 

If your order has already been shipped, we will not be able to cancel your order. We are also not liable for any orders that are sent to an incorrect address. If your parcel unable to be delivered and therefore 'returned to sender', we will issue a refund for the items, once they have successfully come back to us. 

 

If you have any further questions please don't hesitate to contact us.

Thanks,

North Workshop Team