COVID-19 (Coronavirus) information

+ Is it safe to shop from your site?

Yes, we are operating in line with advice from the WHO (World Health Organisation) and the local authorities.  As a small team, we are operating as usual, whilst we constantly make sure that all appropriate health and hygiene standards are adhered to in our day to day practices.

+ Will I receive my order?

Yes, worldwide postal services remain in operation allowing you to purchase with confidence.  Please be assured that we are monitoring the situation very closely regarding any delays to our expected delivery time frames, and will be in touch should there be any update to your order, return or refund.

+ What about returns?

Worldwide postal services remain in operation allowing you to return any item/s from your order to us safely and securely. 

All items can be returned for a full refund within 14 days (21 days for all international orders).  Please note, this means that we must have your order returned back to us, and in our possession, within 14 days of you receiving your order.  Any orders received back after this 14 day period will be ineligible for a refund, and you will be invoiced in order to have the goods returned to you.

  

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+ Are all your products sold vintage?

Everything we source is vintage. This means it is second-hand and has been previously worn before. It is within our best intentions to source vintage clothing in top condition. Anything with minor damage will always be stated in the product description.

Why buy vintage products?

Buying vintage clothing helps to reduce the amount of clothing going to landfill each year. According to ClothingAid, around 350,000 tonnes of clothing go to waste each year in the UK alone. It is our main focus to extend the life of second-hand clothing in order to significantly reduce the carbon, water and waste footprints that clothing has on the environment. By purchasing our vintage products, we are achieving these goals together.

If a product has sold out, will it come back in stock?

All vintage items are 1/1. We are always searching for the best vintage product, however we cannot guarantee that we can get specific pieces, sizes or colours back in stock. We recommend checking our website daily, or signing up to our newsletter in order to catch the latest drops first. 

+ How do I place an order?

If you wish to add an item to your basket, click the 'Add to Cart' tab on the product listing. Once you are ready to check out, go to your basket and click the 'Check Out' button. Enter your shipping information and select the desired postage method. Here, you will be asked for your payment details and your order will be placed.

+ Which payment methods do you accept?

We accept all major Credit and Debit cards, as well as PayPal and Apple Pay. 

+ How much does shipping cost?

UK

Royal Mail 48 Hour (3-4 Working Days) - £2.99

Royal Mail 24 Hour (1-2 Working Days) - £4.99

Free Shipping (Royal Mail Tracked) on all orders above £50

Europe

Royal Mail International Tracked & Signed (up to 10 Working Days) - £9.99

Free Shipping (Royal Mail Tracked) on all orders above £100

Worldwide

Royal Mail International Tracked (up to 10 Working Days) - £11.99

Free Shipping (Royal Mail Tracked) on all orders above £100

+ When will my item be dispatched? 

All orders are despatched within 1-2 working days after payment confirmation.

+ Can I return an item?

All items can be returned for a full refund within 14 days (21 days for all international orders).  Please note, this means that we must have your order returned back to us, and in our possession, within 14 days of you receiving your order.  Any orders received back after this 14 day period will be ineligible for a refund, and you will be invoiced in order to have the goods returned to you.

All items must be returned in their original, unworn condition, with our tags still attached. The cost of your return is your sole responsibility, therefore please ensure you use an insured and trackable service.  We are not responsible for any lost or damaged parcels and can only refund orders that successfully reach us.

For international returns, we cannot refund you the cost of your initial or returned shipping costs.  The cost of your return is your sole responsibility and your original shipping will also be deducted from the total refund when your return is processed.  All returns will be processed immediately and may take up to 14 days for funds to appear in your account, depending on your bank provider.

Please fill out the returns form found within your parcel to ensure a quick and efficient return.

+ Can I amend my order?

If you wish to amend your order, please contact us via our contact form or contact@northworkshop.co.uk

If you wish to amend your delivery details, please let us know as soon as possible. Unfortunately, it is not possible to change the delivery details of an order you have already placed. Once you have contacted us regarding your address, we will seek to cancel the order. All deliveries require a signature and simply cannot be tracked if buyer's information is changed. 

In the instance that your delivery has already left our warehouse, we will not be able to make any changes to your order. A refund will not be issued for this matter, it is within your best interest to have your order sent to a liable destination. 

If you have any further questions please don't hesitate to contact us.

Thanks,

North Workshop Team