COVID-19 (Coronavirus) information

Brexit Update

Following the exit of the United Kingdom from the European Union on the 1st January 2021, our shipping has changed.

From 10th January 2021, all European orders will now be sent DDP (delivery duties paid). All taxes and duties are therefore included in your shipping price.

This means that all European orders will continue as normal and avoid any further charges.

All International shipments will now also be sent via DPD or DHL (depending upon your location) instead of Royal Mail.

All orders are despatched within 1-2 working days after payment confirmation.

 

+ Is it safe to shop from your site?

Yes, we are operating in line with advice from the WHO (World Health Organisation) and the local authorities.  As a small team, we are operating as usual, whilst we constantly make sure that all appropriate health and hygiene standards are adhered to in our day to day practices.

 

+ Will I receive my order?

Yes, worldwide postal services remain in operation allowing you to purchase with confidence.  Please be assured that we are monitoring the situation very closely regarding any delays to our expected delivery time frames, and will be in touch should there be any update to your order, return or refund.

 

+ What about returns?

Worldwide postal services remain in operation allowing you to return any item/s from your order to us safely and securely. 

All items can be returned for a full refund within 14 days (21 days for all international orders).  Please note, this means that we must have your order returned back to us, and in our possession, within 14 days of you receiving your order.  Any orders received back after this 14 day period will be ineligible for a refund, and you will be invoiced in order to have the goods returned to you.

  

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+ Are all your products sold vintage?

Everything we source is vintage. This means it is second-hand and has been previously worn before. It is within our best intentions to source vintage clothing in top condition. Anything with minor damage will always be stated in the product description.

 

Why buy vintage products?

Buying vintage clothing helps to reduce the amount of clothing going to landfill each year. According to ClothingAid, around 350,000 tonnes of clothing go to waste each year in the UK alone. It is our main focus to extend the life of second-hand clothing in order to significantly reduce the carbon, water and waste footprints that clothing has on the environment. By purchasing our vintage products, we are achieving these goals together.

 

If a product has sold out, will it come back in stock?

All vintage items are 1/1. We are always searching for the best vintage product, however we cannot guarantee that we can get specific pieces, sizes or colours back in stock. We recommend checking our website daily, or signing up to our newsletter in order to catch the latest drops first. 

 

+ How do I place an order?

If you wish to add an item to your basket, click the 'Add to Cart' tab on the product listing. Once you are ready to check out, go to your basket and click the 'Check Out' button. Enter your shipping information and select the desired postage method. Here, you will be asked for your payment details and your order will be placed.

 

+ Which payment methods do you accept?

We accept all major Credit and Debit cards, as well as PayPal and Apple Pay. 

 

+ How much does shipping cost?

Following the exit of the United Kingdom from the European Union on the 1st January 2021, our shipping has changed.

From 10th January 2021, European orders will now be sent DDP.

This means that all taxes and duties are included, leaving you with no surprise costs when your parcel reaches your respective countries border.

Furthermore, all European shipments will now also be sent via DPD or DHL (depending upon your location).

 

Brexit Update

Following the exit of the United Kingdom from the European Union on the 1st January 2021, our shipping has changed.

From 10th January 2021, all EU orders will now be sent DDP (delivery duties paid). All taxes and duties are therefore included in your shipping price.

This means that all EU orders will continue as normal and avoid any further charges.

All International shipments will now also be sent via DPD or DHL (depending upon your location) instead of Royal Mail.

All orders are despatched within 1-2 working days after payment confirmation.

 

UNITED KINGDOM SHIPPING OPTIONS

Royal Mail 48 Hour (3-4 Working Days) - £2.99

Royal Mail 24 Hour (1-2 Working Days) - £4.99

Free Shipping (Royal Mail Tracked) on all orders above £50

 

EUROPEAN SHIPPING

DPD / DHL Tracked (up to 5 Working Days) - £14

Free on all orders above £200

 

SWITZERLAND SHIPPING

International Tracked (up to 10 Working Days)  - £15

Free Shipping on all orders above £200

*Swiss orders will be sent DDU (delivery duty unpaid). 

 

NORWAY SHIPPING

International Tracked (up to 10 Working Days)  - £15

Free Shipping on all orders above £200

*Norwegian orders will be sent DDU (delivery duty unpaid).  

 

REST OF WORLD SHIPPING

International Tracked (up to 10 Working Days)  - £15

Free Shipping on all orders above £200

*Rest of World orders will be sent DDU (delivery duty unpaid). 

 

PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will endeavour to update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer back to your tracking number for further info.

If you have any questions around shipping please email: sales@northworkshop.co.uk 

Opening Hours: Monday-Friday 9am - 5pm.

  

+ When will my item be dispatched? 

All orders are despatched within 1-2 working days after payment confirmation.

 

+ Can I return an item?

*Please read below to ensure you comply with our returns policy. Failure to comply may result in your refund being rejected.

You can return your unwanted items for a full refund within 14 days of receiving your order (21 days for international orders). Please note, this means we must have your order returned back to us and in our possession, within 14 days of you receiving your parcel (21 days for international). Any orders received back after this 14 or 21 day period will be ineligible for a refund, and you will be invoiced in order to have the goods returned to you.

*All items must be returned in their original, unworn condition, with our tags still attached. Please provide the original invoice and fill out the returns form in your parcel.

The cost of your return is your sole responsibility, therefore please ensure you use an insured and trackable service.  We are not responsible for any lost or damaged parcels and can only refund orders that successfully reach us. Late returns will also be rejected.

For International orders, any duties/taxes must be paid on your behalf. We cover these for your parcel to reach you, so returns must be covered by yourself. Any duties/taxes not paid prior to reaching us will be deducted from your refund amount.

All refunds will be issued within 7 days of reaching us. Funds may take up to 10 working days to appear in your account. Please allow extra time for refunds to be issued during busy periods.

 

+ Can I amend my order?

Once your order is placed you cannot amend your order. Unfortunately, your address cannot be changed once the order has been placed. If you have entered your address incorrectly, you will need to email via our contact form or to sales@northworkshop.co.uk to cancel your order immediately. 

If your order has already been shipped, we will not be able to cancel your order. We are also not liable for any orders that are sent to an incorrect address. If your parcel unable to be delivered and therefore 'returned to sender', we will issue a refund for the items, once they have successfully come back to us. 

 

If you have any further questions please don't hesitate to contact us.

Thanks,

North Workshop Team