+ Are all your products sold vintage?
Everything we source is vintage. This means it is second-hand and has been previously worn before. It is within our best intentions to source vintage clothing in top condition. Anything with minor damage will always be stated in the product description.
+ Why buy vintage products?
Buying vintage clothing helps to reduce the amount of clothing going to landfill each year. According to ClothingAid, around 350,000 tonnes of clothing go to waste each year in the UK alone. It is our main focus to extend the life of second-hand clothing in order to significantly reduce the carbon, water and waste footprints that clothing has on the environment. By purchasing our vintage products, we are achieving these goals together.
+ If a product has sold out, will it come back in stock?
All vintage items are 1/1. We are always searching for the best vintage product, however we cannot guarantee that we can get specific pieces, sizes or colours back in stock. We recommend checking our website daily, or signing up to our newsletter in order to catch the latest drops first.
+ How do I place an order?
If you wish to add an item to your basket, click the 'Add to Cart' tab on the product listing. Once you are ready to check out, go to your basket and click the 'Check Out' button. Enter your shipping information and select the desired postage method. Here, you will be asked for your payment details and your order will be placed.
+ Which payment methods do you accept?
We accept all major Credit and Debit cards, as well as PayPal and Apple Pay.
+ How much does shipping cost?
Royal Mail 48 Hour (2-3 Working Days) - £3.95
Royal Mail 24 Hour (1-2 Working Days) - £5.95
Royal Mail International Tracked & Signed (up to 7 Working Days) - £10
Royal Mail International Tracked (up to 8 Working Days) - £12
+ When will my item be dispatched?
All orders are despatched within 1-2 working days after payment confirmation.
+ Can I return an item?
All items can be returned and issued with a refund. You have 14 days from receiving your item to send back any full price items for a refund or exchange, 21 days for international orders. Items received back after the 14 day period will not be eligible for a refund, and there will be a charge for returning the goods to sender.
All items must be returned with our label attached, unworn and in its original packaging. Any marks on the clothes from aftershave or deodorant will discredit your refund.
The cost of your return and its safe return back to us is your sole responsibility, therefore please ensure you use a trusted, insured and trackable service.
For all international orders, we cannot cover the cost of your shipping, this will be deducted from the total refund when processed.
To arrange a return, drop us an e-mail (including your order number) at:
+ Can I amend my order?
If you wish to amend your order, please contact us via our contact form or firstname.lastname@example.org
If you wish to amend your delivery details, please let us know as soon as possible. Unfortunately, it is not possible to change the delivery details of an order you have already placed. Once you have contacted us regarding your address, we will seek to cancel the order. All deliveries require a signature and simply cannot be tracked if buyer's information is changed.
In the instance that your delivery has already left our warehouse, we will not be able to make any changes to your order. A refund will not be issued for this matter, it is within your best interest to have your order sent to a liable destination.
If you have any further questions please don't hesitate to contact us.
North Workshop Team